General Information: THE TERRACES OF PHOENIX
Nursing home name THE TERRACES OF PHOENIX
Address7550 NORTH 16TH STREET
PHOENIX, AZ 85020
Phone number (602) 944-4455
Located within a hospital No
Type of ownership Non profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare
Continue Care Retirement CommunityYes
Resident and family councils Resident
Certified number of beds 64
Total number of residents 51
Perc of occupied beds 79
Sprinkler status Yes
Number of Facility Reported Incidents0
Number of Substantiated Complaints2
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: THE TERRACES OF PHOENIX
Overall rating 4
4
Nursing Home Staffing 4
4
Registered Nurses only 3
3
Health Inspections 4
4
Quality Measures 4
4
Nursing Home Staffing Info: THE TERRACES OF PHOENIX
National AverageArizona AverageTHE TERRACES OF PHOENIX
Overall staff rating NA NA 4
4
Registered Nurses only rating NANA 3
3
Total Number of Residents NA NA 51
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.56 hours 4.77 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.94 hours 1.94 hours
Registered Nurses Hours per Residents per Day 0.81 hours 1.03 hours 0.72 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.91 hours 1.23 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.62 hours 2.82 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.16 hours 0.18 hours
Health Survey: THE TERRACES OF PHOENIX
Heath Survey Summary on 2013-03-13
Total Number of Health Deficiencies 3
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2012-01-05
Total Number of Health Deficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2011-01-03
Total Number of Health Deficiencies 2
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Health Survey Details: THE TERRACES OF PHOENIX
Inspection Results: 03/13/2013
Corrected Deficiency Scope and Severity
04/22/2013 Allow residents the right to participate in the planning or revision of care and treatment. Pattern/Minimal harm or potential for actual harm
04/22/2013 Provide care by qualified persons according to each resident's written plan of care. Isolated/Minimal harm or potential for actual harm
04/22/2013 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Pattern/Minimal harm or potential for actual harm
Inspection Results: 01/05/2012
Corrected Deficiency Scope and Severity
01/31/2012 Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. Isolated/Minimal harm or potential for actual harm
Inspection Results: 01/03/2011
Corrected Deficiency Scope and Severity
02/24/2011 Provide care by qualified persons according to each resident's written plan of care. Isolated/Minimal harm or potential for actual harm
02/24/2011 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Isolated/Minimal harm or potential for actual harm

Fire Safety Survey: THE TERRACES OF PHOENIX
Fire Safety Survey Summary on 2013-03-13
Total Number of Fire SafetyDeficiencies 0
Scope and Severity of most Severe Health Deficiency
Fire Safety Survey Summary on 2012-01-05
Total Number of Fire SafetyDeficiencies 0
Scope and Severity of most Severe Health Deficiency
Fire Safety Survey Summary on 2011-01-05
Total Number of Fire SafetyDeficiencies 7
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey: THE TERRACES OF PHOENIX
Fire Safety Survey Results: 01/05/2011
Corrected Deficiency Severity
02/03/2011 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
02/03/2011 Properly protected cooking facilities. Isolated/Minimal harm or potential for actual harm
02/03/2011 Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Isolated/Minimal harm or potential for actual harm
02/03/2011 Automatic sprinkler systems that have been maintained in working order. Pattern/Minimal harm or potential for actual harm
02/03/2011 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Isolated/Minimal harm or potential for actual harm
02/03/2011 Walls that prevent smoke from passing through and would resist fire for at least one hour. Pattern/Minimal harm or potential for actual harm
02/03/2011 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm

Resident Complaints: THE TERRACES OF PHOENIX
Date Complaint Substantiated: 07/06/2012
CorrectedCategoryDeficiencySeverity
08/14/2012Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. D
08/14/2012Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. D
08/14/20121) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D

Quality Measures: THE TERRACES OF PHOENIX
Quality Measures National Average Arizona Average THE TERRACES OF PHOENIX
Overall quality rating NA NA 4
4
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 15.3% 6.5%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 10.7% 1.6%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.1% 5.7%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 6.7% 3.0%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 51.5% 60.0%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 4.5% 6.5%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 6.2% 7.0%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 4.0% 0.0%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 0.7% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 2.7% 3.0%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 95.0% 99.0%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 95.9% 100.0%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 20.3% 16.0%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 23.7% 26.9%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 0.7% 0.0%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 89.9% 98.3%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 88.9% 99.3%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.0% 0.0%

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