General Information: DESERT HAVEN CARE CENTER
Nursing home name DESERT HAVEN CARE CENTER
Address2645 EAST THOMAS ROAD
PHOENIX, AZ 85016
Phone number (602) 956-8000
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesNo
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 115
Total number of residents 82
Perc of occupied beds 71
Sprinkler status Yes
Number of Facility Reported Incidents0
Number of Substantiated Complaints6
Number of Fines1
Total Amount of Fines$24375
Total Number of Penalties1
Total Number of Penalties2
Ratings Summary: DESERT HAVEN CARE CENTER
Overall rating 3
3
Nursing Home Staffing 4
4
Registered Nurses only 3
3
Health Inspections 2
2
Quality Measures 4
4
Nursing Home Staffing Info: DESERT HAVEN CARE CENTER
National AverageArizona AverageDESERT HAVEN CARE CENTER
Overall staff rating NA NA 4
4
Registered Nurses only rating NANA 3
3
Total Number of Residents NA NA 82
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.56 hours 6.08 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.94 hours 2.37 hours
Registered Nurses Hours per Residents per Day 0.81 hours 1.03 hours 0.48 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.91 hours 1.89 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.62 hours 3.71 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.16 hours 0.0 hours
Health Survey: DESERT HAVEN CARE CENTER
Heath Survey Summary on 2013-08-14
Total Number of Health Deficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2012-06-11
Total Number of Health Deficiencies 15
Scope and Severity of most Severe Health Deficiency Isolated/Actual harm
Heath Survey Summary on 2011-04-29
Total Number of Health Deficiencies 18
Scope and Severity of most Severe Health Deficiency Isolated/Actual harm
Health Survey Details: DESERT HAVEN CARE CENTER
Inspection Results: 08/14/2013
Corrected Deficiency Scope and Severity
09/09/2013 Allow residents to easily view the results of the nursing home's most recent inspection. Widespread/Potential for minimal harm
09/09/2013 Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Pattern/Minimal harm or potential for actual harm
09/09/2013 Provide housekeeping and maintenance services. Pattern/Potential for minimal harm
09/09/2013 Provide or obtain dental services for each resident. Isolated/Minimal harm or potential for actual harm
09/09/2013 Operate and provide services according to Federal, State, and local laws and professional standards. Isolated/Minimal harm or potential for actual harm
09/09/2013 Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs. Pattern/Minimal harm or potential for actual harm
Inspection Results: 06/11/2012
Corrected Deficiency Scope and Severity
07/31/2012 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Isolated/Minimal harm or potential for actual harm
07/31/2012 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Actual harm
07/31/2012 Keep residents' personal and medical records private and confidential. Isolated/Minimal harm or potential for actual harm
07/31/2012 Keep each resident free from physical restraints, unless needed for medical treatment. Isolated/Minimal harm or potential for actual harm
07/31/2012 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Isolated/Minimal harm or potential for actual harm
07/31/2012 Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. Isolated/Minimal harm or potential for actual harm
07/31/2012 Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Isolated/Minimal harm or potential for actual harm
07/31/2012 Give notice to the resident before a room or roommate change. Isolated/Minimal harm or potential for actual harm
07/31/2012 Provide housekeeping and maintenance services. Pattern/Minimal harm or potential for actual harm
07/31/2012 Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Isolated/Minimal harm or potential for actual harm
07/31/2012 Conduct initial and periodic assessments of each resident's functional capacity. Isolated/Minimal harm or potential for actual harm
07/31/2012 Allow residents the right to participate in the planning or revision of care and treatment. Isolated/Minimal harm or potential for actual harm
07/31/2012 Put firmly secured handrails on each side of hallways. Isolated/Minimal harm or potential for actual harm
07/31/2012 Develop policies and procedures for influenza and pneumococcal immunizations. Isolated/Minimal harm or potential for actual harm
07/31/2012 Store, cook, and serve food in a safe and clean way. Pattern/Minimal harm or potential for actual harm
Inspection Results: 04/29/2011
Corrected Deficiency Scope and Severity
06/22/2011 Ensure services provided by the nursing facility meet professional standards of quality. Isolated/Minimal harm or potential for actual harm
06/22/2011 Provide necessary care and services to maintain or improve the highest well being of each resident . Isolated/Minimal harm or potential for actual harm
06/22/2011 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Isolated/Minimal harm or potential for actual harm
06/22/2011 Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Pattern/Minimal harm or potential for actual harm
06/22/2011 Keep residents' personal and medical records private and confidential. Isolated/Minimal harm or potential for actual harm
06/22/2011 Allow residents to easily view the results of the nursing home's most recent inspection. Widespread/Potential for minimal harm
06/22/2011 Send unopened mail from residents and promptly deliver unopened mail to residents. Pattern/Minimal harm or potential for actual harm
06/22/2011 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Isolated/Minimal harm or potential for actual harm
06/22/2011 Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Isolated/Minimal harm or potential for actual harm
06/22/2011 Provide housekeeping and maintenance services. Pattern/Minimal harm or potential for actual harm
06/22/2011 Conduct initial and periodic assessments of each resident's functional capacity. Isolated/Minimal harm or potential for actual harm
06/22/2011 Allow residents the right to participate in the planning or revision of care and treatment. Isolated/Minimal harm or potential for actual harm
06/22/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Actual harm
06/22/2011 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Actual harm
06/22/2011 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
06/22/2011 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Pattern/Minimal harm or potential for actual harm
06/22/2011 Have enough outside ventilation via a window or mechanical ventilation, or both. Widespread /Minimal harm or potential for actual harm
06/22/2011 1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews. Isolated/Minimal harm or potential for actual harm

Fire Safety Survey: DESERT HAVEN CARE CENTER
Fire Safety Survey Summary on 2013-08-20
Total Number of Fire SafetyDeficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2012-06-13
Total Number of Fire SafetyDeficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-05-03
Total Number of Fire SafetyDeficiencies 7
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey: DESERT HAVEN CARE CENTER
Fire Safety Survey Results: 08/20/2013
Corrected Deficiency Severity
09/27/2013 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
09/27/2013 Walls that prevent smoke from passing through and would resist fire for at least one hour. Pattern/Minimal harm or potential for actual harm
09/27/2013 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Pattern/Minimal harm or potential for actual harm
09/27/2013 Record of quarterly fire drills for each shift under varying conditions. Pattern/Minimal harm or potential for actual harm
09/27/2013 Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Pattern/Minimal harm or potential for actual harm
09/27/2013 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 06/13/2012
Corrected Deficiency Severity
07/03/2012 Automatic sprinkler systems that have been maintained in working order. Isolated/Minimal harm or potential for actual harm
07/03/2012 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
07/03/2012 Weekly inspections and monthly testing of generators. Pattern/Minimal harm or potential for actual harm
07/03/2012 Exits that are accessible at all times. Isolated/Minimal harm or potential for actual harm
07/03/2012 Corridors or aisles that are unobstructed and are at least 8 feet in width. Isolated/Minimal harm or potential for actual harm
07/03/2012 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 05/03/2011
Corrected Deficiency Severity
05/20/2011 Approved construction type or materials. Isolated/Minimal harm or potential for actual harm
05/20/2011 Corridor and hallway doors that block smoke. Isolated/Minimal harm or potential for actual harm
05/20/2011 Exits that are accessible at all times. Isolated/Minimal harm or potential for actual harm
05/20/2011 Automatic sprinkler systems that have been maintained in working order. Widespread /Minimal harm or potential for actual harm
05/20/2011 Proper medical gas storage and administration areas. Isolated/Minimal harm or potential for actual harm
05/20/2011 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
05/20/2011 Properly installed hallway dispensers for alcohol-based hand rub. Pattern/Potential for minimal harm

Resident Complaints: DESERT HAVEN CARE CENTER
Date Complaint Substantiated: 10/12/2011
CorrectedCategoryDeficiencySeverity
11/04/2011Make sure that special or therapeutic diets are ordered by the attending doctor. D
11/04/20111) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D

Quality Measures: DESERT HAVEN CARE CENTER
Quality Measures National Average Arizona Average DESERT HAVEN CARE CENTER
Overall quality rating NA NA 4
4
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 15.3% 11.4%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 10.7% 25.4%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.1% 0.9%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 6.7% 1.7%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 51.5% 24.4%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 4.5% 1.4%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 6.2% 1.7%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 4.0% 9.0%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 0.7% 10.3%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 2.7% 1.7%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 95.0% 98.7%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 95.9% 96.6%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 20.3% 66.4%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 23.7% 31.8%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 0.7% 0.0%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 89.9% %
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 88.9% 62.9%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.0% %

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