General Information: PLAZA HEALTHCARE
Nursing home name PLAZA HEALTHCARE
Address1475 NORTH GRANITE REEF ROAD
SCOTTSDALE, AZ 85257
Phone number (480) 990-1904
Located within a hospital No
Type of ownership For profit - Partnership
Owner operates multiple homesNo
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 179
Total number of residents 129
Perc of occupied beds 72
Sprinkler status Yes
Number of Facility Reported Incidents0
Number of Substantiated Complaints2
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: PLAZA HEALTHCARE
Overall rating 4
4
Nursing Home Staffing 4
4
Registered Nurses only 3
3
Health Inspections 3
3
Quality Measures 2
2
Nursing Home Staffing Info: PLAZA HEALTHCARE
National AverageArizona AveragePLAZA HEALTHCARE
Overall staff rating NA NA 4
4
Registered Nurses only rating NANA 3
3
Total Number of Residents NA NA 129
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.56 hours 5.61 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.94 hours 2.68 hours
Registered Nurses Hours per Residents per Day 0.81 hours 1.03 hours 1.15 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.91 hours 1.53 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.62 hours 2.93 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.16 hours 0.14 hours
Health Survey: PLAZA HEALTHCARE
Heath Survey Summary on 2012-12-14
Total Number of Health Deficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2011-09-15
Total Number of Health Deficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2010-06-18
Total Number of Health Deficiencies 14
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Health Survey Details: PLAZA HEALTHCARE
Inspection Results: 12/14/2012
Corrected Deficiency Scope and Severity
01/20/2013 Provide necessary care and services to maintain or improve the highest well being of each resident . Isolated/Minimal harm or potential for actual harm
01/20/2013 Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. Pattern/Minimal harm or potential for actual harm
01/20/2013 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Isolated/Minimal harm or potential for actual harm
01/20/2013 Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion. Isolated/Minimal harm or potential for actual harm
01/20/2013 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
01/20/2013 Keep accurate, complete and organized clinical records on each resident that meet professional standards. Pattern/Potential for minimal harm
Inspection Results: 09/15/2011
Corrected Deficiency Scope and Severity
10/19/2011 Keep residents' personal and medical records private and confidential. Pattern/Potential for minimal harm
10/19/2011 Permit residents to remain in the facility and not be transferred or discharged without adequate reason. Isolated/Minimal harm or potential for actual harm
10/19/2011 Provide necessary care and services to maintain or improve the highest well being of each resident . Pattern/Minimal harm or potential for actual harm
10/19/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. Pattern/Minimal harm or potential for actual harm
10/19/2011 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Isolated/Minimal harm or potential for actual harm
10/19/2011 Keep accurate, complete and organized clinical records on each resident that meet professional standards. Isolated/Minimal harm or potential for actual harm
Inspection Results: 06/18/2010
Corrected Deficiency Scope and Severity
07/26/2010 Keep residents' personal and medical records private and confidential. Pattern/Minimal harm or potential for actual harm
07/26/2010 Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives. Isolated/Minimal harm or potential for actual harm
07/26/2010 Provide care for each resident in a way that maintains or improves their quality of life. Isolated/Minimal harm or potential for actual harm
07/26/2010 Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Isolated/Minimal harm or potential for actual harm
07/26/2010 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
07/26/2010 Ensure services provided by the nursing facility meet professional standards of quality. Isolated/Minimal harm or potential for actual harm
07/26/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. Isolated/Minimal harm or potential for actual harm
07/26/2010 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
07/26/2010 Store, cook, and serve food in a safe and clean way. Pattern/Minimal harm or potential for actual harm
07/26/2010 Dispose of garbage and refuse properly. Isolated/Minimal harm or potential for actual harm
07/26/2010 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Pattern/Minimal harm or potential for actual harm
07/26/2010 Have a program that investigates, controls and keeps infection from spreading. Pattern/Minimal harm or potential for actual harm
07/26/2010 Make sure that a working call system is available in each resident's room or bathroom and bathing area. Pattern/Minimal harm or potential for actual harm
07/26/2010 Keep complete, dated laboratory records in the resident's file. Pattern/Potential for minimal harm

Fire Safety Survey: PLAZA HEALTHCARE
Fire Safety Survey Summary on 2012-12-21
Total Number of Fire SafetyDeficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-09-14
Total Number of Fire SafetyDeficiencies 2
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2010-06-21
Total Number of Fire SafetyDeficiencies 1
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey: PLAZA HEALTHCARE
Fire Safety Survey Results: 12/21/2012
Corrected Deficiency Severity
01/16/2013 Automatic sprinkler systems that have been maintained in working order. Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Results: 09/14/2011
Corrected Deficiency Severity
10/13/2011 Proper medical gas storage and administration areas. Isolated/Minimal harm or potential for actual harm
10/13/2011 Record of quarterly fire drills for each shift under varying conditions. Widespread/Potential for minimal harm
Fire Safety Survey Results: 06/21/2010
Corrected Deficiency Severity
07/20/2010 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm

Resident Complaints: PLAZA HEALTHCARE
Not available

Quality Measures: PLAZA HEALTHCARE
Quality Measures National Average Arizona Average PLAZA HEALTHCARE
Overall quality rating NA NA 2
2
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 15.3% 16.6%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 10.7% 10.4%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.1% 7.4%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 6.7% 8.0%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 51.5% 37.8%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 4.5% 13.3%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 6.2% 9.2%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 4.0% 0.8%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 0.7% 6.4%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 2.7% 1.0%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 95.0% 96.4%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 95.9% 98.4%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 20.3% 14.2%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 23.7% 27.8%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 0.7% 0.3%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 89.9% 94.8%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 88.9% 90.6%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.0% 5.8%

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