General Information: SOLTERRA SUBACUTE SERVICES
Nursing home name SOLTERRA SUBACUTE SERVICES
Address1501 EAST ORANGEWOOD AVENUE
PHOENIX, AZ 85020
Phone number (602) 544-3195
Located within a hospital No
Type of ownership For profit - Individual
Owner operates multiple homesNo
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 133
Total number of residents 49
Perc of occupied beds 36
Sprinkler status Yes
Number of Facility Reported Incidents0
Number of Substantiated Complaints21
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: SOLTERRA SUBACUTE SERVICES
Overall rating 1
1
Nursing Home Staffing 3
3
Registered Nurses only 4
4
Health Inspections 1
1
Quality Measures 2
2
Nursing Home Staffing Info: SOLTERRA SUBACUTE SERVICES
National AverageArizona AverageSOLTERRA SUBACUTE SERVICES
Overall staff rating NA NA 3
3
Registered Nurses only rating NANA 4
4
Total Number of Residents NA NA 49
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.56 hours 5.02 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.94 hours 2.49 hours
Registered Nurses Hours per Residents per Day 0.81 hours 1.03 hours 1.37 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.91 hours 1.12 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.62 hours 2.53 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.16 hours 0.14 hours
Health Survey: SOLTERRA SUBACUTE SERVICES
Heath Survey Summary on 2013-08-19
Total Number of Health Deficiencies 21
Scope and Severity of most Severe Health Deficiency Widespread /Immediate jeopardy to resident health or safety
Heath Survey Summary on 2012-05-29
Total Number of Health Deficiencies 4
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2011-05-19
Total Number of Health Deficiencies 18
Scope and Severity of most Severe Health Deficiency Isolated/Actual harm
Health Survey Details: SOLTERRA SUBACUTE SERVICES
Inspection Results: 08/19/2013
Corrected Deficiency Scope and Severity
11/07/2013 Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives. Isolated/Minimal harm or potential for actual harm
11/07/2013 Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Isolated/Minimal harm or potential for actual harm
11/07/2013 Provide medically-related social services to help each resident achieve the highest possible quality of life. Isolated/Minimal harm or potential for actual harm
11/07/2013 Ensure each resident receives an accurate assessment by a qualified health professional. Isolated/Minimal harm or potential for actual harm
11/07/2013 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
11/07/2013 Allow residents the right to participate in the planning or revision of care and treatment. Isolated/Minimal harm or potential for actual harm
11/07/2013 Ensure services provided by the nursing facility meet professional standards of quality. Isolated/Minimal harm or potential for actual harm
11/07/2013 Provide necessary care and services to maintain or improve the highest well being of each resident . Isolated/Minimal harm or potential for actual harm
11/07/2013 Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. Isolated/Minimal harm or potential for actual harm
11/07/2013 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Actual harm
11/07/2013 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Isolated/Minimal harm or potential for actual harm
11/07/2013 Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion. Isolated/Minimal harm or potential for actual harm
11/07/2013 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Pattern/Minimal harm or potential for actual harm
11/07/2013 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. Isolated/Minimal harm or potential for actual harm
11/07/2013 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
11/07/2013 Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. Isolated/Minimal harm or potential for actual harm
11/07/2013 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Isolated/Minimal harm or potential for actual harm
11/07/2013 Have a program that investigates, controls and keeps infection from spreading. Widespread /Immediate jeopardy to resident health or safety
11/07/2013 Make sure that a working call system is available in each resident's room or bathroom and bathing area. Isolated/Minimal harm or potential for actual harm
11/07/2013 Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. Isolated/Minimal harm or potential for actual harm
11/07/2013 Keep accurate, complete and organized clinical records on each resident that meet professional standards. Isolated/Minimal harm or potential for actual harm
Inspection Results: 05/29/2012
Corrected Deficiency Scope and Severity
06/07/2012 Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Isolated/Minimal harm or potential for actual harm
06/07/2012 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
06/07/2012 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Isolated/Minimal harm or potential for actual harm
06/07/2012 Have a program that investigates, controls and keeps infection from spreading. Isolated/Minimal harm or potential for actual harm
Inspection Results: 05/19/2011
Corrected Deficiency Scope and Severity
07/28/2011 Ensure services provided by the nursing facility meet professional standards of quality. Pattern/Minimal harm or potential for actual harm
07/28/2011 Provide timely notification to the resident before transfer or discharge. Pattern/Minimal harm or potential for actual harm
07/28/2011 Keep each resident free from physical restraints, unless needed for medical treatment. Isolated/Minimal harm or potential for actual harm
07/28/2011 Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Isolated/Minimal harm or potential for actual harm
07/28/2011 Conduct initial and periodic assessments of each resident's functional capacity. Isolated/Minimal harm or potential for actual harm
07/28/2011 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
07/28/2011 Allow residents the right to participate in the planning or revision of care and treatment. Pattern/Minimal harm or potential for actual harm
07/28/2011 Permit residents to remain in the facility and not be transferred or discharged without adequate reason. Pattern/Minimal harm or potential for actual harm
07/28/2011 Provide care by qualified persons according to each resident's written plan of care. Isolated/Minimal harm or potential for actual harm
07/28/2011 Provide necessary care and services to maintain or improve the highest well being of each resident . Isolated/Minimal harm or potential for actual harm
07/28/2011 Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. Isolated/Minimal harm or potential for actual harm
07/28/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Actual harm
07/28/2011 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Pattern/Minimal harm or potential for actual harm
07/28/2011 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Actual harm
07/28/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. Isolated/Minimal harm or potential for actual harm
07/28/2011 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
07/28/2011 Have a program that investigates, controls and keeps infection from spreading. Isolated/Minimal harm or potential for actual harm
07/28/2011 1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews. Isolated/Minimal harm or potential for actual harm

Fire Safety Survey: SOLTERRA SUBACUTE SERVICES
Fire Safety Survey Summary on 2013-08-19
Total Number of Fire SafetyDeficiencies 9
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2012-05-30
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-05-19
Total Number of Fire SafetyDeficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey: SOLTERRA SUBACUTE SERVICES
Fire Safety Survey Results: 08/19/2013
Corrected Deficiency Severity
10/24/2013 Corridor and hallway doors that block smoke. Isolated/Minimal harm or potential for actual harm
10/24/2013 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Pattern/Minimal harm or potential for actual harm
10/24/2013 Corridors or aisles that are unobstructed and are at least 8 feet in width. Pattern/Minimal harm or potential for actual harm
10/24/2013 Record of quarterly fire drills for each shift under varying conditions. Isolated/Minimal harm or potential for actual harm
10/24/2013 Properly maintained smoke detectors. Widespread /Minimal harm or potential for actual harm
10/24/2013 An approved automatic sprinkler system connected to the fire alarm system. Widespread /Minimal harm or potential for actual harm
10/24/2013 Proper medical gas storage and administration areas. Widespread /Minimal harm or potential for actual harm
10/24/2013 Weekly inspections and monthly testing of generators. Isolated/Minimal harm or potential for actual harm
10/24/2013 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 05/30/2012
Corrected Deficiency Severity
06/15/2012 Corridor and hallway doors that block smoke. Isolated/Minimal harm or potential for actual harm
06/15/2012 Automatic sprinkler systems that have been maintained in working order. Isolated/Minimal harm or potential for actual harm
06/15/2012 Proper medical gas storage and administration areas. Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Results: 05/19/2011
Corrected Deficiency Severity
06/27/2011 Smoke barrier doors that can resist smoke for at least 20 minutes. Isolated/Minimal harm or potential for actual harm
06/27/2011 Walls that prevent smoke from passing through and would resist fire for at least one hour. Isolated/Minimal harm or potential for actual harm
06/27/2011 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Pattern/Minimal harm or potential for actual harm
06/27/2011 Properly located and lighted "Exit" signs. Pattern/Minimal harm or potential for actual harm
06/27/2011 Proper medical gas storage and administration areas. Isolated/Minimal harm or potential for actual harm
06/27/2011 Properly installed electrical wiring and equipment. Isolated/Minimal harm or potential for actual harm

Resident Complaints: SOLTERRA SUBACUTE SERVICES
Date Complaint Substantiated: 12/29/2011
CorrectedCategoryDeficiencySeverity
01/20/2012Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. E
Date Complaint Substantiated: 09/20/2011
CorrectedCategoryDeficiencySeverity
10/19/2011Reasonably accommodate the needs and preferences of each resident. E
10/19/2011Help and prepare each resident for a safe and easy discharge or transfer from the nursing home. E

Quality Measures: SOLTERRA SUBACUTE SERVICES
Quality Measures National Average Arizona Average SOLTERRA SUBACUTE SERVICES
Overall quality rating NA NA 2
2
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 15.3% 11.3%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 10.7% 25.2%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.1% 15.0%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 6.7% 2.5%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 51.5% 29.0%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 4.5% 26.1%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 6.2% 7.4%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 4.0% 1.1%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 0.7% 1.6%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 2.7% 0.0%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 95.0% 92.9%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 95.9% 98.4%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 20.3% 15.7%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 23.7% 34.9%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 0.7% 0.5%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 89.9% 88.4%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 88.9% 92.6%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.0% 1.8%

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