US Nursing Home Finder: ARIZONA STATE VETERAN HOME-PHX PHOENIX AZ

General Information: ARIZONA STATE VETERAN HOME-PHX
Nursing home name	ARIZONA STATE VETERAN HOME-PHX
Address	4141 NORTH 3RD STREET PHOENIX, AZ 85012
Phone number	(602) 248-1550
Located within a hospital	No
Type of ownership	Government - State
Owner operates multiple homes	No
Accept Medicare or Medicaid	Medicare and Medicaid
Continue Care Retirement Community	No
Resident and family councils	BOTH
Certified number of beds	200
Total number of residents	146
Perc of occupied beds	73
Sprinkler status	partially sprinklered
Last health survey date	05/14/2009
Fire survey date:	05/21/2009

Ratings Summary: ARIZONA STATE VETERAN HOME-PHX
Overall rating	1 out of 5 stars
Nursing Home Staffing	1 out of 5 stars
Registered Nurses only	1 out of 5 stars
Health Inspections	1 out of 5 stars
Quality Measures	3 out of 5 stars

Nursing Home Staffing Info: ARIZONA STATE VETERAN HOME-PHX
	National Average	ARIZONA STATE VETERAN HOME-PHX
Overall staff rating	Not Available.	1 out of 5 stars
Registered Nurses only rating	Not Available	1 out of 5 stars
Total Number of Residents	94.2	146
Total Number of Licensed Nurse Staff Hours per Resident per Day	1.4 hours	0.33 hours
Registered Nurses Hours per Residents per Day	0.6 hours	0.11 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day	0.8 hours	0.22 hours
Certified Nursing Assistants Hours per Residents per Day	0.6 hours	0.11 hours

Health Inpections: ARIZONA STATE VETERAN HOME-PHX
Inspection Results: 05/14/2009
Corrected	Category	Deficiency	Severity
07/15/2009	Administration Deficiencies	Set up or keep a group of people to review and ensure quality.	E
07/15/2009	Administration Deficiencies	Keep accurate and appropriate medical records.	D
07/15/2009	Administration Deficiencies	Give or get x-rays and other tests to meet the needs of residents.	D
07/15/2009	Administration Deficiencies	Keep complete, dated lab records in the resident's file.	E
07/15/2009	Administration Deficiencies	Quickly tell the resident's doctor the results of lab tests.	D
07/15/2009	Administration Deficiencies	Give lab tests only when the attending doctor ordered them.	D
07/15/2009	Administration Deficiencies	Give or get lab tests to meet the needs of residents.	D
07/15/2009	Administration Deficiencies	Be administered in a way that leads to the highest possible level of well being for each resident.	E
07/15/2009	Pharmacy Service Deficiencies	Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.	D
07/15/2009	Quality Care Deficiencies	Have enough nurses to care for every resident in a way that maximizes the resident's well being.	E
07/15/2009	Quality Care Deficiencies	Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.	D
07/15/2009	Environmental Deficiencies	Make sure that the nursing home area is free of dangers that cause accidents.	D
07/15/2009	Quality Care Deficiencies	Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.	D
07/15/2009	Quality Care Deficiencies	Make sure that each resident gets help to keep vision and hearing.	D
07/15/2009	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	D
07/15/2009	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	D
07/15/2009	Resident Assessment Deficiencies	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	D
07/15/2009	Mistreatment Deficiencies	Protect residents from mistreatment, neglect, and/or theft of personal property.	G
07/15/2009	Resident Rights Deficiencies	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	G
Inspection Results: 03/28/2008
Corrected	Category	Deficiency	Severity
05/14/2008	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	D
05/14/2008	Pharmacy Service Deficiencies	Properly mark drugs and other similar products.	D
05/14/2008	Nutrition and Dietary Deficiencies	Store, cook, and give out food in a safe and clean way.	E
05/14/2008	Pharmacy Service Deficiencies	1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.	D
05/14/2008	Environmental Deficiencies	Make sure that the nursing home area is free of dangers that cause accidents.	G
05/14/2008	Quality Care Deficiencies	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	D
05/14/2008	Administration Deficiencies	Be administered in a way that leads to the highest possible level of well being for each resident.	D
05/14/2008	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	D
05/14/2008	Resident Rights Deficiencies	Provide care in a way that keeps or builds each resident's dignity and self respect.	E
05/14/2008	Mistreatment Deficiencies	Protect residents from mistreatment, neglect, and/or theft of personal property.	G
Inspection Results: 02/12/2007
Corrected	Category	Deficiency	Severity
05/04/2007	Quality Care Deficiencies	Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.	D
05/04/2007	Administration Deficiencies	Be administered in a way that leads to the highest possible level of well being for each resident.	F
05/04/2007	Environmental Deficiencies	Have a program to keep infection from spreading.	D
05/04/2007	Nutrition and Dietary Deficiencies	Store, cook, and give out food in a safe and clean way.	D
05/04/2007	Pharmacy Service Deficiencies	Make sure that residents are safe from serious medication errors.	D
05/04/2007	Pharmacy Service Deficiencies	1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.	D
05/04/2007	Administration Deficiencies	Set up or keep a group of people to review and ensure quality.	F
05/04/2007	Environmental Deficiencies	Make sure that the nursing home area is free of dangers that cause accidents.	J
05/04/2007	Quality Care Deficiencies	Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.	D
05/04/2007	Quality Care Deficiencies	Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.	D
05/04/2007	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	E
05/04/2007	Resident Assessment Deficiencies	Develop a plan with the resident and family for the resident's care after leaving the nursing home.	D
05/04/2007	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	D
05/04/2007	Resident Assessment Deficiencies	1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.	B
05/04/2007	Resident Assessment Deficiencies	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	E
05/04/2007	Resident Assessment Deficiencies	Make a complete assessment that covers all questions for areas that are listed in official regulations.	D
05/04/2007	Quality Care Deficiencies	Provide social services for related medical problems to help each resident achieve the highest possible quality of life.	D
05/04/2007	Resident Rights Deficiencies	Provide services to meet the needs and preferences of each resident.	G
05/04/2007	Mistreatment Deficiencies	Protect residents from mistreatment, neglect, and/or theft of personal property.	H
05/04/2007	Mistreatment Deficiencies	Protect each resident from all abuse, physical punishment, and being separated from others.	D
05/04/2007	Resident Rights Deficiencies	Let residents complain without being treated differently or badly.	D
05/04/2007	Resident Rights Deficiencies	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	D

Fire Safety Inpections: ARIZONA STATE VETERAN HOME-PHX
Inspection Results: 05/21/2009
Corrected	Category	Deficiency	Severity
06/15/2009	Corridor Walls and Doors Deficiencies	corridor and hallway doors that block smoke.	C
Inspection Results: 04/02/2008
Corrected	Category	Deficiency	Severity
04/23/2008	Fire Alarm Systems Deficiencies	properly maintained smoke detectors.	C
04/23/2008	Electrical Deficiencies	weekly inspections and monthly testing of generators.	C
04/23/2008	Emergency Plans and Fire Drills Deficiencies	record of quarterly fire drills for each shift under varying conditions.	D
04/23/2008	Corridor Walls and Doors Deficiencies	corridor and hallway doors that block smoke.	E
Inspection Results: 02/13/2007
Corrected	Category	Deficiency	Severity
05/14/2007	Building Service Equipment Deficiencies	properly protected cooking facilities.	C
05/14/2007	Smoking Regulations Deficiencies	posted "No-smoking" signs in areas where smoking is not permitted or did not provide ashtrays where smoking was allowed.	B
05/14/2007	Automatic Sprinkler Systems Deficiencies	automatic sprinkler systems that have been maintained in working order.	C
05/14/2007	Automatic Sprinkler Systems Deficiencies	an approved automatic sprinkler system connected to the fire alarm system.	E
05/14/2007	Emergency Plans and Fire Drills Deficiencies	record of quarterly fire drills for each shift under varying conditions.	D
05/14/2007	Exits and Egress Deficiencies	corridors or aisles that are unobstructed and are at least 8 feet in width.	E
05/14/2007	Corridor Walls and Doors Deficiencies	corridor and hallway doors that block smoke.	B

Resident Complaints: ARIZONA STATE VETERAN HOME-PHX
Date Complaint Substantiated: 05/30/2008
Corrected	Category	Deficiency	Severity
07/11/2008	Resident Rights Deficiencies	Help and prepare each resident for a safe and easy discharge and transfer from the nursing home.	J
07/11/2008	Administration Deficiencies	Choose a doctor to be the medical director.	D
07/11/2008	Administration Deficiencies	Be administered in a way that leads to the highest possible level of well being for each resident.	F
07/11/2008	Environmental Deficiencies	Make sure that a working call system is available in each resident's room or bathroom and bathing area.	D
07/11/2008	Administration Deficiencies	post nurse staffing information.	B
07/11/2008	Resident Rights Deficiencies	Provide care for each resident in a way that keeps or builds the resident's quality of life.	E
07/11/2008	Resident Rights Deficiencies	Listen to the resident or family groups or act on their complaints or suggestions.	E
07/11/2008	Quality Care Deficiencies	Provide social services for related medical problems to help each resident achieve the highest possible quality of life.	D
07/11/2008	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	F
07/11/2008	Quality Care Deficiencies	Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.	D
Date Complaint Substantiated: 11/26/2007
Corrected	Category	Deficiency	Severity
02/07/2008	Administration Deficiencies	Set up or keep a group of people to review and ensure quality.	F
01/16/2008	Mistreatment Deficiencies	1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	D
01/16/2008	Quality Care Deficiencies	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	H
01/16/2008	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	D
01/16/2008	Quality Care Deficiencies	Have enough nurses to care for every resident in a way that maximizes the resident's well being.	E
01/16/2008	Environmental Deficiencies	Make sure that the nursing home area is free of dangers that cause accidents.	H
Date Complaint Substantiated: 06/08/2007
Corrected	Category	Deficiency	Severity
06/08/2007	Quality Care Deficiencies	Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion.	G
06/08/2007	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	G
06/08/2007	Quality Care Deficiencies	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	G

Quality Measures: ARIZONA STATE VETERAN HOME-PHX
Quality Measures	National Average	ARIZONA STATE VETERAN HOME-PHX
Overall quality rating	Not Available	3 out of 5 stars
Long-Stay Residents
Percent of long-stay residents given influenza vaccination during the flu season	91%	90+%
Percent of long-stay residents who were physically restrained	3%	0%
Percent of low-risk long-stay residents who have pressure sores	2%	1%
Percent of long-stay residents who are more depressed or anxious	14%	9%
Percent of long-stay residents who lose too much weight	8%	2%
Percent of long-stay residents who spend most of their time in bed or in a chair	4%	5%
Percent of low-risk long-stay residents who lose control of their bowels or bladder	50%	51%
Percent of long-stay residents who have/had a catheter inserted and left in their bladder	5%	11%
Percent of long-stay residents who had a urinary tract infection	9%	6%
Percent of high-risk long-stay residents who have pressure sores	11%	8%
Percent of long-stay residents who were assessed and given pneumococcal vaccination	89%	90+%
Percent of long-stay residents whose ability to move about in and around their room got worse	11%	5%
Percent of long-stay residents whose need for help with daily activities has increased	14%	14%
Percent of long-stay residents who have moderate to severe pain	3%	3%
Short-Stay Residents
Percent of short-stay residents who have delirium	2%	1%
Percent of short-stay residents given influenza vaccination during the flu season	83%	75%
Percent of short-stay residents who have pressure sores	13%	5%
Percent of short-stay residents who had moderate to severe pain	19%	27%
Percent of short-stay residents who were assessed and given pneumococcal vaccination	83%	77%

Severity Codes Explanation. Note: The higher the letter, the higher the severity.
A	Isolated /Potential for minimal harm
B	Pattern /Potential for minimal harm
C	Widespread /Potential for minimal harm
D	Isolated /Minimal harm or potential for actual harm
E	Pattern /Minimal harm or potential for actual harm
F	Widespread /Minimal harm or potential for actual harm
G	Isolated /Actual harm
H	Pattern /Actual harm
I	Widespread /Actual harm
J	Isolated /Immediate jeopardy to resident health or safety
K	Pattern /Immediate jeopardy to resident health or safety
L	Widespread /Immediate jeopardy to resident health or safety

US Nursing Home Finder™: ARIZONA STATE VETERAN HOME-PHX PHOENIX AZ