General Information: WHITTIER HILLS HEALTH CARE CTR
Nursing home name WHITTIER HILLS HEALTH CARE CTR
Address10426 BOGARDUS AVE
WHITTIER, CA 90603
Phone number (562) 947-7817
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Both
Certified number of beds 160
Total number of residents 138
Perc of occupied beds 86
Sprinkler status Yes
Number of Facility Reported Incidents2
Number of Substantiated Complaints2
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: WHITTIER HILLS HEALTH CARE CTR
Overall rating 3
3
Nursing Home Staffing 3
3
Registered Nurses only 3
3
Health Inspections 2
2
Quality Measures 5
5
Nursing Home Staffing Info: WHITTIER HILLS HEALTH CARE CTR
National AverageCalifornia AverageWHITTIER HILLS HEALTH CARE CTR
Overall staff rating NA NA 3
3
Registered Nurses only rating NANA 3
3
Total Number of Residents NA NA 138
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.49 hours 4.04 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.8 hours 1.49 hours
Registered Nurses Hours per Residents per Day 0.81 hours 0.88 hours 0.58 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.92 hours 0.91 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.69 hours 2.55 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.14 hours 0.0 hours
Health Survey: WHITTIER HILLS HEALTH CARE CTR
Heath Survey Summary on 2013-08-31
Total Number of Health Deficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2012-05-19
Total Number of Health Deficiencies 15
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2011-02-15
Total Number of Health Deficiencies 5
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Health Survey Details: WHITTIER HILLS HEALTH CARE CTR
Inspection Results: 08/31/2013
Corrected Deficiency Scope and Severity
09/25/2013 Provide housekeeping and maintenance services. Isolated/Minimal harm or potential for actual harm
09/25/2013 Provide necessary care and services to maintain or improve the highest well being of each resident . Pattern/Minimal harm or potential for actual harm
09/25/2013 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
09/25/2013 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. Pattern/Minimal harm or potential for actual harm
09/25/2013 Ensure that residents are safe from serious medication errors. Isolated/Minimal harm or potential for actual harm
09/25/2013 Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. Pattern/Minimal harm or potential for actual harm
Inspection Results: 05/19/2012
Corrected Deficiency Scope and Severity
06/08/2012 Provide necessary care and services to maintain or improve the highest well being of each resident . Isolated/Minimal harm or potential for actual harm
06/08/2012 Have a program that investigates, controls and keeps infection from spreading. Isolated/Minimal harm or potential for actual harm
06/08/2012 Store, cook, and serve food in a safe and clean way. Isolated/Minimal harm or potential for actual harm
06/08/2012 Give each resident enough fluids to keep them healthy and prevent dehydration. Isolated/Minimal harm or potential for actual harm
06/08/2012 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Minimal harm or potential for actual harm
06/08/2012 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Minimal harm or potential for actual harm
06/08/2012 Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. Isolated/Minimal harm or potential for actual harm
06/08/2012 Ensure services provided by the nursing facility meet professional standards of quality. Isolated/Minimal harm or potential for actual harm
06/08/2012 Ensure each resident receives an accurate assessment by a qualified health professional. Isolated/Minimal harm or potential for actual harm
06/08/2012 Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible. Pattern/Minimal harm or potential for actual harm
06/08/2012 Keep accurate, complete and organized clinical records on each resident that meet professional standards. Pattern/Potential for minimal harm
06/08/2012 Provide activities to meet the interests and needs of each resident. Isolated/Minimal harm or potential for actual harm
06/08/2012 Reasonably accommodate the needs and preferences of each resident. Pattern/Minimal harm or potential for actual harm
06/08/2012 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Isolated/Minimal harm or potential for actual harm
06/08/2012 Provide medically-related social services to help each resident achieve the highest possible quality of life. Isolated/Minimal harm or potential for actual harm
Inspection Results: 02/15/2011
Corrected Deficiency Scope and Severity
03/10/2011 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
03/10/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. Isolated/Minimal harm or potential for actual harm
03/10/2011 Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. Isolated/Minimal harm or potential for actual harm
03/10/2011 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Isolated/Minimal harm or potential for actual harm
03/10/2011 Keep all essential equipment working safely. Pattern/Potential for minimal harm

Fire Safety Survey: WHITTIER HILLS HEALTH CARE CTR
Fire Safety Survey Summary on 2013-08-31
Total Number of Fire SafetyDeficiencies 4
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2012-05-19
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-02-16
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey: WHITTIER HILLS HEALTH CARE CTR
Fire Safety Survey Results: 08/31/2013
Corrected Deficiency Severity
09/25/2013 Properly located and lighted "Exit" signs. Isolated/Minimal harm or potential for actual harm
09/25/2013 Properly working alarms on sprinkler valves. Isolated/Minimal harm or potential for actual harm
09/25/2013 Other fire safety features required by fire safety codes. Isolated/Minimal harm or potential for actual harm
09/25/2013 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 05/19/2012
Corrected Deficiency Severity
06/08/2012 Proper medical gas storage and administration areas. Isolated/Minimal harm or potential for actual harm
06/08/2012 Automatic sprinkler systems that have been maintained in working order. Isolated/Minimal harm or potential for actual harm
06/08/2012 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 02/16/2011
Corrected Deficiency Severity
03/10/2011 Exits that are free from obstructions and can be used at all times. Isolated/Minimal harm or potential for actual harm
03/10/2011 Proper medical gas storage and administration areas. Pattern/Minimal harm or potential for actual harm
03/10/2011 Properly installed electrical wiring and equipment. Isolated/Minimal harm or potential for actual harm

Resident Complaints: WHITTIER HILLS HEALTH CARE CTR
Date Complaint Substantiated: 06/11/2013
CorrectedCategoryDeficiencySeverity
08/08/2013Protect each resident from all abuse, physical punishment, and involuntary separation from others. D
08/08/2013Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. D
Date Complaint Substantiated: 06/06/2013
CorrectedCategoryDeficiencySeverity
07/25/2013Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. D
Date Complaint Substantiated: 05/18/2012
CorrectedCategoryDeficiencySeverity
09/11/2012Permit residents to remain in the facility and not be transferred or discharged without adequate reason. G
09/11/2012Ensure residents maintain acceptable nutritional status. G

Quality Measures: WHITTIER HILLS HEALTH CARE CTR
Quality Measures National Average California Average WHITTIER HILLS HEALTH CARE CTR
Overall quality rating NA NA 5
5
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 11.7% 12.7%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 5.9% 6.1%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.2% 3.8%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 5.8% 5.0%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 45.3% 71.2%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 3.3% 1.0%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 5.3% 7.9%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 1.8% 0.0%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 2.1% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 1.6% 1.2%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 92.3% 52.8%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 94.6% 98.8%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 16.5% 12.7%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 16.9% 22.9%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 0.9% 0.0%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 81.1% 37.8%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 79.8% 80.5%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.0% 0.9%

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