US Nursing Home Finder: BROOK HOLLOW HEALTH CARE CENTER WALLINGFORD CT

General Information: BROOK HOLLOW HEALTH CARE CENTER
Nursing home name	BROOK HOLLOW HEALTH CARE CENTER
Address	55 KONDRACKI LANE WALLINGFORD, CT 06492
Phone number	(203) 265-6771
Located within a hospital	No
Type of ownership	For profit - Corporation
Owner operates multiple homes	Yes
Accept Medicare or Medicaid	Medicare and Medicaid
Continue Care Retirement Community	No
Resident and family councils	BOTH
Certified number of beds	180
Total number of residents	149
Perc of occupied beds	83
Sprinkler status	fully sprinklered
Last health survey date	04/06/2009
Fire survey date:	04/02/2009

Ratings Summary: BROOK HOLLOW HEALTH CARE CENTER
Overall rating	3 out of 5 stars
Nursing Home Staffing	3 out of 5 stars
Registered Nurses only	2 out of 5 stars
Health Inspections	2 out of 5 stars
Quality Measures	5 out of 5 stars

Nursing Home Staffing Info: BROOK HOLLOW HEALTH CARE CENTER
	National Average	BROOK HOLLOW HEALTH CARE CENTER
Overall staff rating	Not Available.	3 out of 5 stars
Registered Nurses only rating	Not Available	2 out of 5 stars
Total Number of Residents	94.2	149
Total Number of Licensed Nurse Staff Hours per Resident per Day	1.4 hours	1.3 hours
Registered Nurses Hours per Residents per Day	0.6 hours	0.46 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day	0.8 hours	0.84 hours
Certified Nursing Assistants Hours per Residents per Day	0.6 hours	0.46 hours

Health Inpections: BROOK HOLLOW HEALTH CARE CENTER
Inspection Results: 04/06/2009
Corrected	Category	Deficiency	Severity
05/18/2009	Quality Care Deficiencies	Give each resident enough fluids to keep them healthy and prevent dehydration.	D
05/18/2009	Quality Care Deficiencies	Make sure that each resident's nutritional needs were met.	D
05/18/2009	Quality Care Deficiencies	Make sure that each resident gets help to keep vision and hearing.	D
05/18/2009	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	D
05/18/2009	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	D
05/18/2009	Resident Assessment Deficiencies	1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.	D
05/18/2009	Resident Assessment Deficiencies	Make a complete assessment that covers all questions for areas that are listed in official regulations.	D
Inspection Results: 03/13/2008
Corrected	Category	Deficiency	Severity
04/24/2008	Quality Care Deficiencies	Give professional services that meet a professional standard of quality.	E
04/24/2008	Administration Deficiencies	1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides.	D
04/24/2008	Environmental Deficiencies	Make sure that a working call system is available in each resident's room or bathroom and bathing area.	D
04/24/2008	Pharmacy Service Deficiencies	Properly mark drugs and other similar products.	D
04/24/2008	Quality Care Deficiencies	Give or get dental care for each resident.	D
04/24/2008	Quality Care Deficiencies	Give each resident enough fluids to keep them healthy and prevent dehydration.	G
04/24/2008	Quality Care Deficiencies	Make sure that each resident's nutritional needs were met.	G
04/24/2008	Environmental Deficiencies	Make sure that the nursing home area is free of dangers that cause accidents.	D
04/24/2008	Quality Care Deficiencies	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	D
04/24/2008	Quality Care Deficiencies	Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.	D
04/24/2008	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	G
04/24/2008	Administration Deficiencies	Keep accurate and appropriate medical records.	D
04/24/2008	Resident Assessment Deficiencies	1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.	D
04/24/2008	Resident Assessment Deficiencies	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	E
04/24/2008	Resident Assessment Deficiencies	Make a complete assessment that covers all questions for areas that are listed in official regulations.	D
04/24/2008	Resident Rights Deficiencies	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	D
04/24/2008	Resident Rights Deficiencies	Listen to the resident or family groups or act on their complaints or suggestions.	E
04/24/2008	Resident Rights Deficiencies	Properly hold, secure and manage each resident's personal money which is deposited with the nursing home.	C
04/24/2008	Environmental Deficiencies	Provide needed housekeeping and maintenance.	B
Inspection Results: 04/05/2007
Corrected	Category	Deficiency	Severity
05/17/2007	Administration Deficiencies	Follow all laws and professional standards.	D
05/17/2007	Environmental Deficiencies	Keep a resident apart from the others if the resident has an infection that can spread.	D
05/17/2007	Environmental Deficiencies	Have a program to keep infection from spreading.	D
05/17/2007	Quality Care Deficiencies	Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.	D
05/17/2007	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	G
05/17/2007	Quality Care Deficiencies	Give professional services that follow each resident's written care plan.	D
05/17/2007	Resident Assessment Deficiencies	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	D
05/17/2007	Resident Rights Deficiencies	Provide services to meet the needs and preferences of each resident.	D
05/17/2007	Resident Rights Deficiencies	Listen to the resident or family groups or act on their complaints or suggestions.	D
05/17/2007	Resident Rights Deficiencies	Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care.	D
05/17/2007	Resident Rights Deficiencies	Try to resolve each resident's complaints quickly.	E

Fire Safety Inpections: BROOK HOLLOW HEALTH CARE CENTER
Inspection Results: 04/02/2009
Corrected	Category	Deficiency	Severity
04/22/2009	Exits and Egress Deficiencies	exit stairways and towers that are smoke proof.	D
04/22/2009	Exit and Exit Access Deficiencies	at least two remote exits on each floor or fire section of the building.	D

Resident Complaints: BROOK HOLLOW HEALTH CARE CENTER
Date Complaint Substantiated: 05/22/2008
Corrected	Category	Deficiency	Severity
05/29/2008	Mistreatment Deficiencies	1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	D
05/29/2008	Administration Deficiencies	Follow all laws and professional standards.	D
Date Complaint Substantiated: 07/03/2007
Corrected	Category	Deficiency	Severity
08/14/2007	Administration Deficiencies	Get proof that a nurse aide has the training and skills that the State requires.	D
08/14/2007	Administration Deficiencies	Have licensed, certified, or registered staff to give needed services.	D
08/14/2007	Mistreatment Deficiencies	Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.	D
Date Complaint Substantiated: 02/06/2007
Corrected	Category	Deficiency	Severity
03/20/2007	Quality Care Deficiencies	Give each resident care and services to get or keep the highest quality of life possible.	D
03/20/2007	Quality Care Deficiencies	Give professional services that follow each resident's written care plan.	D
03/20/2007	Resident Assessment Deficiencies	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	D
03/20/2007	Resident Assessment Deficiencies	Make a complete assessment that covers all questions for areas that are listed in official regulations.	D
03/20/2007	Environmental Deficiencies	Make sure that the nursing home area is free of dangers that cause accidents.	G
03/20/2007	Administration Deficiencies	Keep accurate and appropriate medical records.	D
03/20/2007	Resident Rights Deficiencies	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	G

Quality Measures: BROOK HOLLOW HEALTH CARE CENTER
Quality Measures	National Average	BROOK HOLLOW HEALTH CARE CENTER
Overall quality rating	Not Available	5 out of 5 stars
Long-Stay Residents
Percent of long-stay residents whose need for help with daily activities has increased	14%	7%
Percent of high-risk long-stay residents who have pressure sores	11%	7%
Percent of long-stay residents who are more depressed or anxious	14%	4%
Percent of long-stay residents who had a urinary tract infection	9%	6%
Percent of long-stay residents who spend most of their time in bed or in a chair	4%	0%
Percent of long-stay residents who were assessed and given pneumococcal vaccination	89%	90+%
Percent of long-stay residents given influenza vaccination during the flu season	91%	90+%
Percent of long-stay residents who have/had a catheter inserted and left in their bladder	5%	6%
Percent of low-risk long-stay residents who lose control of their bowels or bladder	50%	29%
Percent of long-stay residents who have moderate to severe pain	3%	0%
Percent of long-stay residents who lose too much weight	8%	2%
Percent of long-stay residents whose ability to move about in and around their room got worse	11%	6%
Percent of long-stay residents who were physically restrained	3%	0%
Percent of low-risk long-stay residents who have pressure sores	2%	0%
Short-Stay Residents
Percent of short-stay residents given influenza vaccination during the flu season	83%	90+%
Percent of short-stay residents who have pressure sores	13%	14%
Percent of short-stay residents who were assessed and given pneumococcal vaccination	83%	90+%
Percent of short-stay residents who have delirium	2%	1%
Percent of short-stay residents who had moderate to severe pain	19%	0%

Severity Codes Explanation. Note: The higher the letter, the higher the severity.
A	Isolated /Potential for minimal harm
B	Pattern /Potential for minimal harm
C	Widespread /Potential for minimal harm
D	Isolated /Minimal harm or potential for actual harm
E	Pattern /Minimal harm or potential for actual harm
F	Widespread /Minimal harm or potential for actual harm
G	Isolated /Actual harm
H	Pattern /Actual harm
I	Widespread /Actual harm
J	Isolated /Immediate jeopardy to resident health or safety
K	Pattern /Immediate jeopardy to resident health or safety
L	Widespread /Immediate jeopardy to resident health or safety

US Nursing Home Finder™: BROOK HOLLOW HEALTH CARE CENTER WALLINGFORD CT