General Information: WINDSONG CARE CENTER
Nursing home name WINDSONG CARE CENTER
Address120 BROOKMONT RD
AKRON, OH 44333
Phone number (330) 666-7373
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 82
Total number of residents 66
Perc of occupied beds 80
Sprinkler status Yes
Number of Facility Reported Incidents2
Number of Substantiated Complaints5
Number of Fines1
Total Amount of Fines$1560
Total Number of Penalties0
Total Number of Penalties1
Ratings Summary: WINDSONG CARE CENTER
Overall rating 1
1
Nursing Home Staffing 1
1
Registered Nurses only 1
1
Health Inspections 2
2
Quality Measures 4
4
Nursing Home Staffing Info: WINDSONG CARE CENTER
National AverageOhio AverageWINDSONG CARE CENTER
Overall staff rating NA NA 1
1
Registered Nurses only rating NANA 1
1
Total Number of Residents NA NA 66
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.0 hours 3.42 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.69 hours 1.55 hours
Registered Nurses Hours per Residents per Day 0.81 hours 0.79 hours 0.35 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.9 hours 1.2 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.31 hours 1.87 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.07 hours 0.06 hours
Health Survey: WINDSONG CARE CENTER
Heath Survey Summary on 2013-01-04
Total Number of Health Deficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2011-09-08
Total Number of Health Deficiencies 2
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2010-11-24
Total Number of Health Deficiencies 7
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Health Survey Details: WINDSONG CARE CENTER
Inspection Results: 01/04/2013
Corrected Deficiency Scope and Severity
02/25/2013 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Minimal harm or potential for actual harm
Inspection Results: 09/08/2011
Corrected Deficiency Scope and Severity
10/13/2011 Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed. Pattern/Minimal harm or potential for actual harm
10/13/2011 Provide food in a way that meets a resident's needs. Pattern/Minimal harm or potential for actual harm
Inspection Results: 11/24/2010
Corrected Deficiency Scope and Severity
12/15/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Minimal harm or potential for actual harm
12/15/2010 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Isolated/Minimal harm or potential for actual harm
12/15/2010 Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives. Isolated/Minimal harm or potential for actual harm
12/15/2010 Let each resident or the resident's legal representative access or purchase copies of all the resident's records. Isolated/Minimal harm or potential for actual harm
12/15/2010 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Minimal harm or potential for actual harm
12/15/2010 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
12/15/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. Isolated/Minimal harm or potential for actual harm

Fire Safety Survey: WINDSONG CARE CENTER
Fire Safety Survey Summary on 2013-01-04
Total Number of Fire SafetyDeficiencies 9
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-09-06
Total Number of Fire SafetyDeficiencies 6
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2010-11-23
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey: WINDSONG CARE CENTER
Fire Safety Survey Results: 01/04/2013
Corrected Deficiency Severity
02/25/2013 Approved construction type or materials. Isolated/Minimal harm or potential for actual harm
02/25/2013 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
02/25/2013 Walls that prevent smoke from passing through and would resist fire for at least one hour. Widespread /Minimal harm or potential for actual harm
02/25/2013 Exits that are accessible at all times. Pattern/Minimal harm or potential for actual harm
02/25/2013 Emergency lighting that can last at least 1 1/2 hours. Widespread /Minimal harm or potential for actual harm
02/25/2013 An approved automatic sprinkler system connected to the fire alarm system. Isolated/Minimal harm or potential for actual harm
02/25/2013 Properly protected cooking facilities. Isolated/Minimal harm or potential for actual harm
02/25/2013 Restrictions on the use of flammable curtains. Pattern/Minimal harm or potential for actual harm
02/25/2013 Proper fire barriers, ventilation and signs for the transfilling of oxygen. Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Results: 09/06/2011
Corrected Deficiency Severity
10/12/2011 Approved construction type or materials. Pattern/Minimal harm or potential for actual harm
10/12/2011 Emergency lighting that can last at least 1 1/2 hours. Widespread /Minimal harm or potential for actual harm
10/12/2011 An approved automatic sprinkler system connected to the fire alarm system. Isolated/Minimal harm or potential for actual harm
10/12/2011 Automatic sprinkler systems that have been maintained in working order. Isolated/Minimal harm or potential for actual harm
10/12/2011 Exits that are free from obstructions and can be used at all times. Widespread /Minimal harm or potential for actual harm
10/12/2011 Portable fire extinguishers. Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Results: 11/23/2010
Corrected Deficiency Severity
12/15/2010 Walls that prevent smoke from passing through and would resist fire for at least one hour. Widespread /Minimal harm or potential for actual harm
12/15/2010 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Widespread /Minimal harm or potential for actual harm
12/15/2010 Heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Widespread /Minimal harm or potential for actual harm

Resident Complaints: WINDSONG CARE CENTER
Date Complaint Substantiated: 01/08/2014
CorrectedCategoryDeficiencySeverity
02/06/20141) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/06/2014Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. D
Date Complaint Substantiated: 11/07/2013
CorrectedCategoryDeficiencySeverity
12/06/2013Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D
12/06/2013Give the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances. D
12/06/2013Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
Date Complaint Substantiated: 02/01/2013
CorrectedCategoryDeficiencySeverity
02/25/2013Keep all essential equipment working safely. D
02/25/2013Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. G
Date Complaint Substantiated: 06/19/2012
CorrectedCategoryDeficiencySeverity
07/07/2012Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. D
Date Complaint Substantiated: 04/25/2012
CorrectedCategoryDeficiencySeverity
06/19/2012Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. D
06/19/2012Have a program that investigates, controls and keeps infection from spreading. D
Date Complaint Substantiated: 10/13/2011
CorrectedCategoryDeficiencySeverity
10/20/2011Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D
10/20/2011Keep accurate, complete and organized clinical records on each resident that meet professional standards. D

Quality Measures: WINDSONG CARE CENTER
Quality Measures National Average Ohio Average WINDSONG CARE CENTER
Overall quality rating NA NA 4
4
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 14.3% 9.0%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 8.7% 9.2%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 5.6% 9.0%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 7.4% 14.4%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 38.6% 17.5%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 3.2% 6.0%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 6.0% 2.9%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 14.4% 5.9%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 1.7% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 3.4% 0.7%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 92.1% 93.5%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 95.2% 97.9%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 22.8% 20.7%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 22.1% 34.0%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 1.0% 0.7%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 84.9% 66.2%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 85.2% 76.3%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.5% 2.2%

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