General Information: NHC HEALTHCARE, KNOXVILLE
Nursing home name NHC HEALTHCARE, KNOXVILLE
Address809 EAST EMERALD AVE
KNOXVILLE, TN 37917
Phone number (865) 524-7366
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 99
Total number of residents 96
Perc of occupied beds 96
Sprinkler status Yes
Number of Facility Reported Incidents0
Number of Substantiated Complaints1
Number of Fines1
Total Amount of Fines$2275
Total Number of Penalties0
Total Number of Penalties1
Ratings Summary: NHC HEALTHCARE, KNOXVILLE
Overall rating 5
5
Nursing Home Staffing 3
3
Registered Nurses only 4
4
Health Inspections 4
4
Quality Measures 5
5
Nursing Home Staffing Info: NHC HEALTHCARE, KNOXVILLE
National AverageTennessee AverageNHC HEALTHCARE, KNOXVILLE
Overall staff rating NA NA 3
3
Registered Nurses only rating NANA 4
4
Total Number of Residents NA NA 96
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 3.95 hours 3.79 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.7 hours 1.84 hours
Registered Nurses Hours per Residents per Day 0.81 hours 0.67 hours 0.75 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 1.03 hours 1.09 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.26 hours 1.94 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.1 hours 0.06 hours
Health Survey: NHC HEALTHCARE, KNOXVILLE
Heath Survey Summary on 2013-07-03
Total Number of Health Deficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2011-08-31
Total Number of Health Deficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2010-09-15
Total Number of Health Deficiencies 5
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Health Survey Details: NHC HEALTHCARE, KNOXVILLE
Inspection Results: 07/03/2013
Corrected Deficiency Scope and Severity
08/17/2013 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
Inspection Results: 08/31/2011
Corrected Deficiency Scope and Severity
10/15/2011 Ensure services provided by the nursing facility meet professional standards of quality. Isolated/Minimal harm or potential for actual harm
Inspection Results: 09/15/2010
Corrected Deficiency Scope and Severity
10/30/2010 Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. Isolated/Minimal harm or potential for actual harm
10/30/2010 Ensure services provided by the nursing facility meet professional standards of quality. Isolated/Minimal harm or potential for actual harm
10/30/2010 Protect each resident from mistreatment, neglect and misappropriation of personal property. Isolated/Minimal harm or potential for actual harm
10/30/2010 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Isolated/Minimal harm or potential for actual harm
10/30/2010 Keep accurate, complete and organized clinical records on each resident that meet professional standards. Isolated/Minimal harm or potential for actual harm

Fire Safety Survey: NHC HEALTHCARE, KNOXVILLE
Fire Safety Survey Summary on 2013-07-01
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-08-29
Total Number of Fire SafetyDeficiencies 4
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2010-09-13
Total Number of Fire SafetyDeficiencies 1
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey: NHC HEALTHCARE, KNOXVILLE
Fire Safety Survey Results: 07/01/2013
Corrected Deficiency Severity
08/17/2013 Exits that are accessible at all times. Isolated/Minimal harm or potential for actual harm
08/17/2013 An approved automatic sprinkler system connected to the fire alarm system. Isolated/Minimal harm or potential for actual harm
08/17/2013 Automatic sprinkler systems that have been maintained in working order. Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Results: 08/29/2011
Corrected Deficiency Severity
10/15/2011 Automatic sprinkler systems that have been maintained in working order. Isolated/Minimal harm or potential for actual harm
10/15/2011 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Isolated/Minimal harm or potential for actual harm
09/02/2011 Portable fire extinguishers. Isolated/Minimal harm or potential for actual harm
10/15/2011 Weekly inspections and monthly testing of generators. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 09/13/2010
Corrected Deficiency Severity
10/30/2010 Walls that prevent smoke from passing through and would resist fire for at least one hour. Widespread /Minimal harm or potential for actual harm

Resident Complaints: NHC HEALTHCARE, KNOXVILLE
Date Complaint Substantiated: 12/10/2013
CorrectedCategoryDeficiencySeverity
12/20/2013Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. G
Date Complaint Substantiated: 03/15/2012
CorrectedCategoryDeficiencySeverity
04/29/2012Keep accurate, complete and organized clinical records on each resident that meet professional standards. D

Quality Measures: NHC HEALTHCARE, KNOXVILLE
Quality Measures National Average Tennessee Average NHC HEALTHCARE, KNOXVILLE
Overall quality rating NA NA 5
5
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 15.5% 14.3%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 6.9% 0.9%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 5.2% 6.2%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 8.2% 12.6%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 45.6% 43.1%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 3.3% 3.3%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 7.8% 4.5%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 3.4% 0.0%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 2.7% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 3.5% 3.5%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 93.4% 98.2%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 93.5% 90.7%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 24.3% 31.8%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 17.8% 8.2%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 0.8% 0.0%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 85.4% 87.1%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 82.6% 87.6%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 3.1% 3.2%

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