General Information: ALDERWOOD MANOR
Nursing home name ALDERWOOD MANOR
Address3600 EAST HARTSON AVENUE
SPOKANE, WA 99202
Phone number (509) 535-2071
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils RESIDENT
Certified number of beds 85
Total number of residents 81
Perc of occupied beds 95
Sprinkler status fully sprinklered
Last health survey date 12/10/2009
Fire survey date: 12/02/2009
Ratings Summary: ALDERWOOD MANOR
Overall rating 3 out of 5 stars
3 out of 5 stars
Nursing Home Staffing 4 out of 5 stars
4 out of 5 stars
Registered Nurses only 5 out of 5 stars
5 out of 5 stars
Health Inspections 2 out of 5 stars
2 out of 5 stars
Quality Measures 3 out of 5 stars
3 out of 5 stars
Nursing Home Staffing Info: ALDERWOOD MANOR
National AverageALDERWOOD MANOR
Overall staff rating Not Available. 4 out of 5 stars
4 out of 5 stars
Registered Nurses only rating Not Available 5 out of 5 stars
5 out of 5 stars
Total Number of Residents 94.2 81
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.4 hours 1.92 hours
Registered Nurses Hours per Residents per Day 0.6 hours 1.28 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.8 hours 0.64 hours
Certified Nursing Assistants Hours per Residents per Day 0.6 hours 1.28 hours
Health Inpections: ALDERWOOD MANOR
Inspection Results: 12/10/2009
CorrectedCategoryDeficiencySeverity
01/24/2010Environmental Deficiencies Get rid of garbage properly. B
01/24/2010Nutrition and Dietary Deficiencies Store, cook, and give out food in a safe and clean way. E
01/24/2010Pharmacy Service Deficiencies Make sure that residents are safe from serious medication errors. D
01/24/2010Pharmacy Service Deficiencies Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
01/24/2010Pharmacy Service Deficiencies 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
01/24/2010Quality Care Deficiencies Make sure that each resident's nutritional needs were met. D
01/24/2010Quality Care Deficiencies Give each resident care and services to get or keep the highest quality of life possible. D
01/24/2010Quality Care Deficiencies Give professional services that meet a professional standard of quality. D
01/24/2010Resident Assessment Deficiencies 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
01/24/2010Resident Assessment Deficiencies Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
01/24/2010Resident Assessment Deficiencies Make a complete assessment that covers all questions for areas that are listed in official regulations. D
01/24/2010Quality Care Deficiencies Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
01/24/2010Quality Care Deficiencies Provide activities to meet the needs of each resident. D
01/24/2010Resident Rights Deficiencies Try to resolve each resident's complaints quickly. D
Inspection Results: 01/23/2009
CorrectedCategoryDeficiencySeverity
02/24/2009Quality Care Deficiencies Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
02/24/2009Nutrition and Dietary Deficiencies Store, cook, and give out food in a safe and clean way. F
02/24/2009Quality Care Deficiencies Give each resident care and services to get or keep the highest quality of life possible. D
02/24/2009Resident Assessment Deficiencies Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. D
02/24/2009Quality Care Deficiencies Give professional services that meet a professional standard of quality. D
02/24/2009Pharmacy Service Deficiencies Properly mark drugs and other similar products. D
02/24/2009Resident Rights Deficiencies Tell the resident completely about his or her health status. D
Inspection Results: 12/04/2007
CorrectedCategoryDeficiencySeverity
01/24/2008Quality Care Deficiencies Give each resident enough fluids to keep them healthy and prevent dehydration. D
01/24/2008Nutrition and Dietary Deficiencies Store, cook, and give out food in a safe and clean way. B
01/24/2008Nutrition and Dietary Deficiencies Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. D
02/20/2008Quality Care Deficiencies Have enough nurses to care for every resident in a way that maximizes the resident's well being. G
01/24/2008Pharmacy Service Deficiencies Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
01/24/2008Administration Deficiencies Get proof that a nurse aide has the training and skills that the State requires. D
01/24/2008Environmental Deficiencies Make sure that the nursing home area is free of dangers that cause accidents. G
01/24/2008Quality Care Deficiencies Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E
02/20/2008Quality Care Deficiencies Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
01/24/2008Quality Care Deficiencies Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
01/09/2008Quality Care Deficiencies Give each resident care and services to get or keep the highest quality of life possible. G
01/24/2008Quality Care Deficiencies Give professional services that meet a professional standard of quality. E
01/24/2008Resident Assessment Deficiencies Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
01/24/2008Environmental Deficiencies Provide needed housekeeping and maintenance. B
01/24/2008Quality Care Deficiencies Provide social services for related medical problems to help each resident achieve the highest possible quality of life. G
01/24/2008Resident Rights Deficiencies Provide care in a way that keeps or builds each resident's dignity and self respect. E
01/24/2008Resident Rights Deficiencies Send and promptly deliver unopened mail to residents. C
01/24/2008Resident Rights Deficiencies Try to resolve each resident's complaints quickly. D

Fire Safety Inpections: ALDERWOOD MANOR
Inspection Results: 12/02/2009
CorrectedCategoryDeficiencySeverity
01/11/2010Laboratories Deficiencies proper facilities for the use and storage of combustible liquids. E
01/11/2010Miscellaneous Deficiencies fire safety features required by current fire safety codes. D
01/11/2010Automatic Sprinkler Systems Deficiencies an approved automatic sprinkler system connected to the fire alarm system. E
01/11/2010Corridor Walls and Doors Deficiencies corridors that are separated from common areas by walls constructed to limit the passage of smoke. D
Inspection Results: 01/20/2009
CorrectedCategoryDeficiencySeverity
02/24/2009Corridor Walls and Doors Deficiencies corridor and hallway doors that block smoke. D
02/24/2009Illumination and Emergency Power Deficiencies emergency lighting that can last at least 1 1/2 hours. D
02/24/2009Fire Alarm Systems Deficiencies properly maintained smoke detectors. D
Inspection Results: 11/28/2007
CorrectedCategoryDeficiencySeverity
12/17/2007Electrical Deficiencies weekly inspections and monthly testing of generators. D
12/17/2007Electrical Deficiencies properly installed electrical wiring and equipment. E
12/17/2007Laboratories Deficiencies proper facilities for the use and storage of combustible liquids. F
12/17/2007Furnishings and Decorations Deficiencies exits that are free from obstructions and can be used at all times. E
12/17/2007Automatic Sprinkler Systems Deficiencies portable fire extinguishers. E
12/17/2007Corridor Walls and Doors Deficiencies corridor and hallway doors that block smoke. F

Resident Complaints: ALDERWOOD MANOR
Date Complaint Substantiated: 10/29/2009
CorrectedCategoryDeficiencySeverity
11/06/2009Pharmacy Service Deficiencies Properly mark drugs and other similar products. D
Date Complaint Substantiated: 03/14/2008
CorrectedCategoryDeficiencySeverity
04/03/2008Resident Rights Deficiencies Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D
Date Complaint Substantiated: 02/19/2008
CorrectedCategoryDeficiencySeverity
02/20/2008Environmental Deficiencies Make sure that the nursing home area is free of dangers that cause accidents. D
Date Complaint Substantiated: 08/01/2007
CorrectedCategoryDeficiencySeverity
09/05/2007Quality Care Deficiencies Give professional services that meet a professional standard of quality. D
09/05/2007Quality Care Deficiencies Give each resident care and services to get or keep the highest quality of life possible. G
09/05/2007Quality Care Deficiencies Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
Date Complaint Substantiated: 03/08/2007
CorrectedCategoryDeficiencySeverity
04/16/2007Resident Rights Deficiencies Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
Date Complaint Substantiated: 01/10/2007
CorrectedCategoryDeficiencySeverity
02/05/2007Resident Assessment Deficiencies Make a complete assessment that covers all questions for areas that are listed in official regulations. D
02/05/2007Mistreatment Deficiencies 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D

Quality Measures: ALDERWOOD MANOR
Quality MeasuresNational AverageALDERWOOD MANOR
Overall quality rating Not Available 3 out of 5 stars
3 out of 5 stars
Long-Stay Residents
Percent of long-stay residents given influenza vaccination during the flu season 91% 90+%
Percent of low-risk long-stay residents who have pressure sores 2% Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.%
Percent of long-stay residents who have/had a catheter inserted and left in their bladder 5% 7%
Percent of long-stay residents who lose too much weight 8% 8%
Percent of long-stay residents who are more depressed or anxious 14% 21%
Percent of long-stay residents who were physically restrained 3% 0%
Percent of long-stay residents who had a urinary tract infection 9% 12%
Percent of long-stay residents who were assessed and given pneumococcal vaccination 89% 90+%
Percent of long-stay residents whose ability to move about in and around their room got worse 11% 3%
Percent of long-stay residents who have moderate to severe pain 3% 11%
Percent of low-risk long-stay residents who lose control of their bowels or bladder 50% 76%
Percent of long-stay residents who spend most of their time in bed or in a chair 4% 4%
Percent of high-risk long-stay residents who have pressure sores 11% 14%
Percent of long-stay residents whose need for help with daily activities has increased 14% 6%
Short-Stay Residents
Percent of short-stay residents given influenza vaccination during the flu season 83% 72%
Percent of short-stay residents who were assessed and given pneumococcal vaccination 83% 88%
Percent of short-stay residents who have pressure sores 13% 11%
Percent of short-stay residents who have delirium 2% 9%
Percent of short-stay residents who had moderate to severe pain 19% 42%
Severity Codes Explanation. Note: The higher the letter, the higher the severity.
AIsolated /Potential for minimal harm
BPattern /Potential for minimal harm
CWidespread /Potential for minimal harm
DIsolated /Minimal harm or potential for actual harm
EPattern /Minimal harm or potential for actual harm
FWidespread /Minimal harm or potential for actual harm
GIsolated /Actual harm
HPattern /Actual harm
IWidespread /Actual harm
JIsolated /Immediate jeopardy to resident health or safety
KPattern /Immediate jeopardy to resident health or safety
LWidespread /Immediate jeopardy to resident health or safety
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