General Information: REGENCY AT NORTHPOINTE
Nursing home name REGENCY AT NORTHPOINTE
Address1224 EAST WESTVIEW COURT
SPOKANE, WA 99218
Phone number (509) 465-8800
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 120
Total number of residents 97
Perc of occupied beds 80
Sprinkler status Yes
Number of Facility Reported Incidents8
Number of Substantiated Complaints4
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: REGENCY AT NORTHPOINTE
Overall rating 2
2
Nursing Home Staffing 4
4
Registered Nurses only 4
4
Health Inspections 1
1
Quality Measures 4
4
Nursing Home Staffing Info: REGENCY AT NORTHPOINTE
National AverageWashington AverageREGENCY AT NORTHPOINTE
Overall staff rating NA NA 4
4
Registered Nurses only rating NANA 4
4
Total Number of Residents NA NA 97
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 4.42 hours 4.65 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.76 hours 1.79 hours
Registered Nurses Hours per Residents per Day 0.81 hours 1.15 hours 1.05 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.61 hours 0.74 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.65 hours 2.86 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.15 hours 0.29 hours
Health Survey: REGENCY AT NORTHPOINTE
Heath Survey Summary on 2013-07-01
Total Number of Health Deficiencies 2
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2012-05-10
Total Number of Health Deficiencies 12
Scope and Severity of most Severe Health Deficiency Isolated/Actual harm
Heath Survey Summary on 2011-03-21
Total Number of Health Deficiencies 3
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Health Survey Details: REGENCY AT NORTHPOINTE
Inspection Results: 07/01/2013
Corrected Deficiency Scope and Severity
07/26/2013 Provide activities to meet the interests and needs of each resident. Isolated/Minimal harm or potential for actual harm
07/26/2013 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. Isolated/Minimal harm or potential for actual harm
Inspection Results: 05/10/2012
Corrected Deficiency Scope and Severity
06/16/2012 Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. Pattern/Minimal harm or potential for actual harm
06/16/2012 Have a program that investigates, controls and keeps infection from spreading. Isolated/Minimal harm or potential for actual harm
06/16/2012 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
06/16/2012 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Isolated/Minimal harm or potential for actual harm
06/16/2012 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Isolated/Minimal harm or potential for actual harm
06/16/2012 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Minimal harm or potential for actual harm
06/16/2012 Give residents a notice of rights, rules, services and charges. Isolated/Minimal harm or potential for actual harm
06/16/2012 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Isolated/Minimal harm or potential for actual harm
06/16/2012 Allow residents the right to participate in the planning or revision of care and treatment. Isolated/Minimal harm or potential for actual harm
06/16/2012 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
06/16/2012 Maintain comfortable and safe temperature levels. Isolated/Minimal harm or potential for actual harm
06/16/2012 Provide necessary care and services to maintain or improve the highest well being of each resident . Isolated/Actual harm
Inspection Results: 03/21/2011
Corrected Deficiency Scope and Severity
04/15/2011 Provide activities to meet the interests and needs of each resident. Isolated/Minimal harm or potential for actual harm
04/15/2011 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
04/15/2011 Have a program that investigates, controls and keeps infection from spreading. Isolated/Minimal harm or potential for actual harm

Fire Safety Survey: REGENCY AT NORTHPOINTE
Fire Safety Survey Summary on 2013-06-25
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2012-05-04
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2011-03-16
Total Number of Fire SafetyDeficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Fire Safety Survey: REGENCY AT NORTHPOINTE
Fire Safety Survey Results: 06/25/2013
Corrected Deficiency Severity
07/17/2013 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
07/17/2013 Record of quarterly fire drills for each shift under varying conditions. Isolated/Minimal harm or potential for actual harm
07/17/2013 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 05/04/2012
Corrected Deficiency Severity
06/07/2012 Corridors that are separated from use areas by walls constructed to limit the passage of smoke. Pattern/Minimal harm or potential for actual harm
06/07/2012 Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Isolated/Minimal harm or potential for actual harm
06/07/2012 Proper power supply for life support equipment. Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Results: 03/16/2011
Corrected Deficiency Severity
04/15/2011 Properly installed electrical wiring and equipment. Isolated/Minimal harm or potential for actual harm

Resident Complaints: REGENCY AT NORTHPOINTE
Date Complaint Substantiated: 08/06/2013
CorrectedCategoryDeficiencySeverity
09/06/2013Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
Date Complaint Substantiated: 02/19/2013
CorrectedCategoryDeficiencySeverity
03/05/2013Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion. D
Date Complaint Substantiated: 01/28/2013
CorrectedCategoryDeficiencySeverity
03/01/2013Give each resident enough fluids to keep them healthy and prevent dehydration. G
03/01/2013Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. G
Date Complaint Substantiated: 08/27/2012
CorrectedCategoryDeficiencySeverity
09/14/2012Ensure that residents are safe from serious medication errors. G
Date Complaint Substantiated: 01/24/2012
CorrectedCategoryDeficiencySeverity
02/15/2012Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. G
02/15/2012Provide necessary care and services to maintain or improve the highest well being of each resident . G
Date Complaint Substantiated: 06/14/2011
CorrectedCategoryDeficiencySeverity
06/17/2011Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. K
06/17/2011Ensure services provided by the nursing facility meet professional standards of quality. J
Date Complaint Substantiated: 06/03/2011
CorrectedCategoryDeficiencySeverity
06/17/2011Provide necessary care and services to maintain or improve the highest well being of each resident . G
06/17/2011Ensure that residents are fully informed and understand their health status, care and treatments. G

Quality Measures: REGENCY AT NORTHPOINTE
Quality Measures National Average Washington Average REGENCY AT NORTHPOINTE
Overall quality rating NA NA 4
4
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 13.2% 12.4%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 10.8% 7.4%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 5.6% 8.0%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 6.6% 10.4%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 50.8% 42.6%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 3.6% 4.2%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 6.4% 7.9%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 11.9% 3.3%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 1.1% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 3.1% 4.1%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 91.3% 82.6%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 95.4% 99.6%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 19.4% 10.3%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 22.2% 21.6%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 1.0% 1.0%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 86.2% 82.2%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 86.1% 97.7%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.1% 1.4%

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