General Information: WILLOWS CENTER
Nursing home name WILLOWS CENTER
Address723 SUMMERS STREET
PARKERSBURG, WV 26101
Phone number (304) 428-5573
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesYes
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Both
Certified number of beds 97
Total number of residents 94
Perc of occupied beds 96
Sprinkler status Yes
Number of Facility Reported Incidents0
Number of Substantiated Complaints3
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: WILLOWS CENTER
Overall rating 4
4
Nursing Home Staffing 3
3
Registered Nurses only 3
3
Health Inspections 4
4
Quality Measures 4
4
Nursing Home Staffing Info: WILLOWS CENTER
National AverageWest Virginia AverageWILLOWS CENTER
Overall staff rating NA NA 3
3
Registered Nurses only rating NANA 3
3
Total Number of Residents NA NA 94
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 3.85 hours 3.87 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.68 hours 1.73 hours
Registered Nurses Hours per Residents per Day 0.81 hours 0.79 hours 0.7 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.89 hours 1.03 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.16 hours 2.14 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.08 hours 0.04 hours
Health Survey: WILLOWS CENTER
Heath Survey Summary on 2014-02-18
Total Number of Health Deficiencies 6
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2012-07-27
Total Number of Health Deficiencies 6
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Heath Survey Summary on 2009-10-15
Total Number of Health Deficiencies 2
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Health Survey Details: WILLOWS CENTER
Inspection Results: 02/18/2014
Corrected Deficiency Scope and Severity
03/28/2014 Provide housekeeping and maintenance services. Pattern/Minimal harm or potential for actual harm
03/28/2014 Conduct initial and periodic assessments of each resident's functional capacity. Isolated/Minimal harm or potential for actual harm
03/28/2014 Ensure each resident receives an accurate assessment by a qualified health professional. Isolated/Minimal harm or potential for actual harm
03/28/2014 Allow residents the right to participate in the planning or revision of care and treatment. Isolated/Minimal harm or potential for actual harm
03/28/2014 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Isolated/Minimal harm or potential for actual harm
03/28/2014 1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews. Pattern/Potential for minimal harm
Inspection Results: 07/27/2012
Corrected Deficiency Scope and Severity
08/13/2012 Provide activities to meet the interests and needs of each resident. Isolated/Minimal harm or potential for actual harm
08/13/2012 Give notice to the resident before a room or roommate change. Isolated/Minimal harm or potential for actual harm
08/13/2012 Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Isolated/Minimal harm or potential for actual harm
08/13/2012 Allow residents the right to participate in the planning or revision of care and treatment. Isolated/Minimal harm or potential for actual harm
08/13/2012 Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. Isolated/Minimal harm or potential for actual harm
08/13/2012 Provide care by qualified persons according to each resident's written plan of care. Isolated/Minimal harm or potential for actual harm
Inspection Results: 10/15/2009
Corrected Deficiency Scope and Severity
11/05/2009 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Pattern/Minimal harm or potential for actual harm
11/05/2009 Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. Pattern/Minimal harm or potential for actual harm

Fire Safety Survey: WILLOWS CENTER
Fire Safety Survey Summary on 2014-02-12
Total Number of Fire SafetyDeficiencies 3
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2012-07-24
Total Number of Fire SafetyDeficiencies 2
Scope and Severity of most Severe Health Deficiency Pattern/Potential for minimal harm
Fire Safety Survey Summary on 2009-10-22
Total Number of Fire SafetyDeficiencies 1
Scope and Severity of most Severe Health Deficiency Isolated/Minimal harm or potential for actual harm
Fire Safety Survey: WILLOWS CENTER
Fire Safety Survey Results: 02/12/2014
Corrected Deficiency Severity
03/14/2014 Walls that prevent smoke from passing through and would resist fire for at least one hour. Pattern/Potential for minimal harm
03/14/2014 Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Pattern/Potential for minimal harm
03/14/2014 Properly installed electrical wiring and equipment. Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Results: 07/24/2012
Corrected Deficiency Severity
Smoke barrier doors that can resist smoke for at least 20 minutes. Pattern/Potential for minimal harm
Proper medical gas storage and administration areas. Pattern/Potential for minimal harm
Fire Safety Survey Results: 10/22/2009
Corrected Deficiency Severity
11/10/2009 Properly installed electrical wiring and equipment. Isolated/Minimal harm or potential for actual harm

Resident Complaints: WILLOWS CENTER
Date Complaint Substantiated: 10/18/2013
CorrectedCategoryDeficiencySeverity
12/16/2013Protect each resident from mistreatment, neglect and misappropriation of personal property. G
12/16/2013Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D
12/16/2013Provide care by qualified persons according to each resident's written plan of care. D
12/16/2013Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. D
Date Complaint Substantiated: 11/24/2011
CorrectedCategoryDeficiencySeverity
01/17/2012Allow residents the right to participate in the planning or revision of care and treatment. D
01/17/2012Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. D

Quality Measures: WILLOWS CENTER
Quality Measures National Average West Virginia Average WILLOWS CENTER
Overall quality rating NA NA 4
4
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 19.1% 25.0%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 9.9% 1.8%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.6% 4.3%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 8.3% 14.7%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 40.4% 33.3%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 3.8% 8.1%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 7.6% 2.2%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 6.8% 7.6%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 1.5% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 4.8% 4.2%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 92.9% 96.6%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 94.9% 99.6%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 18.3% 9.5%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 22.4% 7.8%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 1.7% 4.0%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 81.6% 91.2%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 81.9% 96.4%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 2.3% 3.8%

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