General Information: HERITAGE HOUSE AT KELLER REHAB & NURSING
Nursing home name HERITAGE HOUSE AT KELLER REHAB & NURSING
Address1150 WHITLEY ROAD
KELLER, TX 76248
Phone number (817) 431-2518
Located within a hospital No
Type of ownership For profit - Corporation
Owner operates multiple homesNo
Accept Medicare or Medicaid Medicare and Medicaid
Continue Care Retirement CommunityNo
Resident and family councils Resident
Certified number of beds 113
Total number of residents 111
Perc of occupied beds 98
Sprinkler status Yes
Number of Facility Reported Incidents2
Number of Substantiated Complaints3
Number of Fines0
Total Amount of Fines$0
Total Number of Penalties0
Total Number of Penalties0
Ratings Summary: HERITAGE HOUSE AT KELLER REHAB & NURSING
Overall rating 2
2
Nursing Home Staffing 2
2
Registered Nurses only 2
2
Health Inspections 1
1
Quality Measures 5
5
Nursing Home Staffing Info: HERITAGE HOUSE AT KELLER REHAB & NURSING
National AverageTexas AverageHERITAGE HOUSE AT KELLER REHAB & NURSING
Overall staff rating NA NA 2
2
Registered Nurses only rating NANA 2
2
Total Number of Residents NA NA 111
Total Number of Nurse Staff Hours per Resident per Day 4.11 hours 3.79 hours 3.47 hours
Total Number of Licensed Nurse Staff Hours per Resident per Day 1.64 hours 1.49 hours 1.34 hours
Registered Nurses Hours per Residents per Day 0.81 hours 0.57 hours 0.49 hours
Licensed Practical or Vacation Nurses Hours per Resident per Day 0.83 hours 0.92 hours 0.86 hours
Certified Nursing Assistants Hours per Residents per Day 2.47 hours 2.3 hours 2.13 hours
Physical Therapy Staffing Hours per Resident Per Day 0.1 hours 0.08 hours 0.06 hours
Health Survey: HERITAGE HOUSE AT KELLER REHAB & NURSING
Heath Survey Summary on 2014-01-31
Total Number of Health Deficiencies 3
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2013-03-01
Total Number of Health Deficiencies 8
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Heath Survey Summary on 2012-01-06
Total Number of Health Deficiencies 5
Scope and Severity of most Severe Health Deficiency Pattern/Minimal harm or potential for actual harm
Health Survey Details: HERITAGE HOUSE AT KELLER REHAB & NURSING
Inspection Results: 01/31/2014
Corrected Deficiency Scope and Severity
03/03/2014 Ensure services provided by the nursing facility meet professional standards of quality. Pattern/Minimal harm or potential for actual harm
03/03/2014 Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. Pattern/Minimal harm or potential for actual harm
03/03/2014 Have a program that investigates, controls and keeps infection from spreading. Pattern/Minimal harm or potential for actual harm
Inspection Results: 03/01/2013
Corrected Deficiency Scope and Severity
03/28/2013 Have a program that investigates, controls and keeps infection from spreading. Pattern/Minimal harm or potential for actual harm
03/28/2013 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. Pattern/Minimal harm or potential for actual harm
03/28/2013 Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. Pattern/Minimal harm or potential for actual harm
03/28/2013 Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs. Pattern/Minimal harm or potential for actual harm
03/28/2013 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Pattern/Minimal harm or potential for actual harm
03/28/2013 Make sure that doctors visit residents regularly, as required. Pattern/Minimal harm or potential for actual harm
03/28/2013 Provide necessary care and services to maintain or improve the highest well being of each resident . Pattern/Minimal harm or potential for actual harm
03/28/2013 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. Pattern/Minimal harm or potential for actual harm
Inspection Results: 01/06/2012
Corrected Deficiency Scope and Severity
02/24/2012 Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Pattern/Minimal harm or potential for actual harm
02/24/2012 Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Pattern/Minimal harm or potential for actual harm
02/24/2012 Store, cook, and serve food in a safe and clean way. Pattern/Minimal harm or potential for actual harm
02/24/2012 Have a program that investigates, controls and keeps infection from spreading. Pattern/Minimal harm or potential for actual harm
02/24/2012 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Widespread/Potential for minimal harm

Fire Safety Survey: HERITAGE HOUSE AT KELLER REHAB & NURSING
Fire Safety Survey Summary on 2014-01-30
Total Number of Fire SafetyDeficiencies 11
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2013-02-27
Total Number of Fire SafetyDeficiencies 7
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey Summary on 2012-01-04
Total Number of Fire SafetyDeficiencies 11
Scope and Severity of most Severe Health Deficiency Widespread /Minimal harm or potential for actual harm
Fire Safety Survey: HERITAGE HOUSE AT KELLER REHAB & NURSING
Fire Safety Survey Results: 01/30/2014
Corrected Deficiency Severity
03/15/2014 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
03/15/2014 Walls that prevent smoke from passing through and would resist fire for at least one hour. Pattern/Minimal harm or potential for actual harm
03/15/2014 Smoke barrier doors that can resist smoke for at least 20 minutes. Pattern/Minimal harm or potential for actual harm
03/15/2014 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Widespread /Minimal harm or potential for actual harm
03/15/2014 Exits that are accessible at all times. Widespread /Minimal harm or potential for actual harm
03/15/2014 Emergency lighting that can last at least 1 1/2 hours. Widespread /Minimal harm or potential for actual harm
03/15/2014 Record of quarterly fire drills for each shift under varying conditions. Pattern/Minimal harm or potential for actual harm
03/15/2014 A fire alarm system that can be heard throughout the facility. Widespread/Potential for minimal harm
03/15/2014 Automatic sprinkler systems that have been maintained in working order. Pattern/Minimal harm or potential for actual harm
03/15/2014 Portable fire extinguishers. Pattern/Minimal harm or potential for actual harm
03/15/2014 Properly installed electrical wiring and equipment. Isolated/Minimal harm or potential for actual harm
Fire Safety Survey Results: 02/27/2013
Corrected Deficiency Severity
02/28/2013 Automatic sprinkler systems that have been maintained in working order. Widespread /Minimal harm or potential for actual harm
02/28/2013 Proper medical gas storage and administration areas. Isolated/Minimal harm or potential for actual harm
02/28/2013 Exits that are free from obstructions and can be used at all times. Pattern/Minimal harm or potential for actual harm
02/28/2013 Properly installed electrical wiring and equipment. Pattern/Minimal harm or potential for actual harm
02/28/2013 Exits that are accessible at all times. Pattern/Minimal harm or potential for actual harm
02/28/2013 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Isolated/Minimal harm or potential for actual harm
02/28/2013 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
Fire Safety Survey Results: 01/04/2012
Corrected Deficiency Severity
02/24/2012 Automatic sprinkler systems that have been maintained in working order. Pattern/Potential for minimal harm
02/24/2012 Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. Widespread /Minimal harm or potential for actual harm
02/24/2012 Corridor and hallway doors that block smoke. Pattern/Minimal harm or potential for actual harm
02/24/2012 Portable fire extinguishers. Widespread /Minimal harm or potential for actual harm
02/24/2012 Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Widespread /Minimal harm or potential for actual harm
Heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Widespread/Potential for minimal harm
02/24/2012 An externally vented heating system. Widespread /Minimal harm or potential for actual harm
02/24/2012 Properly protected cooking facilities. Widespread /Minimal harm or potential for actual harm
02/24/2012 Exits that are free from obstructions and can be used at all times. Widespread /Minimal harm or potential for actual harm
02/24/2012 Proper medical gas storage and administration areas. Pattern/Minimal harm or potential for actual harm
02/24/2012 No-smoking signs where oxygen is used. Pattern/Minimal harm or potential for actual harm

Resident Complaints: HERITAGE HOUSE AT KELLER REHAB & NURSING
Date Complaint Substantiated: 06/26/2013
CorrectedCategoryDeficiencySeverity
06/27/2013Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. J
06/27/2013Protect each resident from mistreatment, neglect and misappropriation of personal property. J
06/27/2013Provide necessary care and services to maintain or improve the highest well being of each resident . J
Date Complaint Substantiated: 11/07/2011
CorrectedCategoryDeficiencySeverity
12/01/2011Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. B
Date Complaint Substantiated: 06/29/2011
CorrectedCategoryDeficiencySeverity
08/05/2011Try to resolve each resident's complaints quickly. F

Quality Measures: HERITAGE HOUSE AT KELLER REHAB & NURSING
Quality Measures National Average Texas Average HERITAGE HOUSE AT KELLER REHAB & NURSING
Overall quality rating NA NA 5
5
Long-Stay Residents
Percent of Long Stay Residents Whose Need for Help with ADLs has Increased 15.4% 19.2% 23.2%
Percent of Long Stay Residents Who Self Report Moderate to Severe Pain 8.3% 9.1% 9.1%
Percent of High Risk Long Stay Residents With Pressure Ulcers 6.1% 6.8% 4.9%
Percent of Long Stay Residents Who Lose Too Much Weight 7.2% 6.0% 3.8%
Percent of Low Risk Long Stay Residents Who Lose Control of Their Bowel or Bladder 43.9% 43.2% 50.0%
Percent of Long Stay Residents with a Catheter Inserted and Left in Their Bladder 3.2% 3.2% 0.9%
Percent of Long Stay Residents With a Urinary Tract Infection 6.2% 7.2% 0.7%
Percent of Long Stay Residents Who Have Depressive Symptoms 6.3% 8.1% 0.7%
Percent of Long Stay Residents Who Were Physically Restrained 1.4% 1.2% 0.0%
Percent of Long Stay Residents Experiencing One or More Falls with Major Injury 3.2% 3.5% 3.0%
Percent of Long Stay Residents Assessed and Appropriately Given the Seasonal Influenza Vaccine 92.7% 90.4% 100.0%
Percent of Long Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 94.3% 89.7% 99.3%
Percent of Long Stay Residents Who Received an Antipsychotic Medication 20.7% 27.1% 20.3%
Short-Stay Residents
Percent of Short Stay Residents Who Self Report Moderate to Severe Pain 19.2% 18.8% 12.5%
Percent of Short Stay Residents With Pressure Ulcers That Are New or Worsened 1.2% 1.2% 0.6%
Percent of Short Stay Residents Who Were Assessed and Appropriately Given the Seasonal Influenza Vaccine 83.4% 74.3% 83.3%
Percent of Short Stay Residents Assessed and Appropriately Given the Pneumococcal Vaccine 82.4% 73.2% 84.5%
Percent of Short Stay Residents Who Newly Received an Antipsychotic Medication 2.6% 3.6% 5.4%

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